November 25, 2023
An ATM owned by a multi-billion dollar bank in London recently experienced a malfunction, leading to a cash dispensing error. Customers at NatWest bank in East Ham, East London were surprised when they discovered that the ATM was dispensing twice the requested withdrawal amount. This incident caused a rush of customers to the ATM, resulting in long queues.
According to a representative from NatWest, the malfunction was caused by a one-off manual error. Due to this error, the ATM dispensed more cash than the requested amount. However, the bank has since fixed the issue and customers can now use the ATM as normal.
It is currently unclear whether the customers who withdrew funds from the malfunctioning ATM and received double the amount of cash have kept the extra money. The bank has the option to sue these customers for 'retaining wrongful credit' under England's Theft Act 1968.
This is not the first time NatWest has experienced technical glitches. In September, customers reported missing deposits in their accounts. However, the issue was quickly resolved and the affected customers' account balances were updated.
NatWest, one of the UK's largest banks, has faced an ATM malfunction that resulted in the dispensing of excess cash. While the issue has been resolved, it remains uncertain whether customers who received double the amount of cash will be required to return the extra funds. This incident highlights the importance of maintaining and regularly checking ATM systems to prevent such errors in the future.